.FSM
Field service
Dispatch, field visits and completed work
Coming soon
Servicewithout the chaos
Requests. Teams. Sites. SLA.
Support, field service, maintenance, internal services, branches, and facilities—all on one platform.
Get notified when Tairo launches
Platform for service teams
Service models
Six service models, one shared platform
Requests, teams, sites and outcomes stay connected in one workflow.
.Support
Customer support
Channels, queues, SLA and escalations
.Maintenance
Maintenance
Equipment, incidents and service history
.ITSM
Internal service
Employee requests, queues and SLA
.Retail&HoReCa
Retail and hospitality
Locations, equipment and contractors
.PMA
Property operations
Buildings, tenants and facility work
As service work grows
Requests get lost between inboxes, chats and spreadsheets
A single request is easy to track. As volume grows, owners, deadlines and service history get scattered across tools.
Requests come through every channel
Email, calls and messages become separate queues that someone has to combine by hand.
Field teams lack the full picture
Technicians head to site without the details they need, while notes, photos and results stay scattered across chats and reports.
Managers learn about problems too late
Missed deadlines, overloaded teams and repeat issues become visible only after the customer notices.
How Tairo works
One clear path from request to result
Tairo keeps office and field work in one flow, with the full request history in one place.
- 01
Capture
Record the request, customer details and service terms
- 02
Assign
Choose the owner, priority, deadline and type of work
- 03
Complete
Send the technician the site details, equipment history and checklist
- 04
Confirm
Record the result, update the customer and close the request
At every step, the owner, deadline and next action are clear
What Tairo brings together
One workspace for the entire service team
Requests, customers, sites and field work stay connected. Everyone works with the same up-to-date information.
Requests and SLA
One queue with clear owners, priorities, deadlines and full request history
Field service
Assignments, site details, checklists and recorded outcomes
Customers and contracts
Contacts, contracts and service history alongside every request
Sites and assets
Sites, equipment and maintenance history in one place
Automation and integrations
Routing, notifications and integrations for routine work
Service reporting
SLA, workload, repeat issues and completed work at a glance
For every role
A clear view for every role
Each role sees the right information and next steps, without duplicating data.
Coordinators manage one shared queue
They see priorities, SLA, assignees and the requests that need attention now.
Technicians head to site prepared
They have the address, contact, equipment details, service history and expected outcome before the visit.
Managers see the real picture
They track deadlines, workload, repeat requests and results without building reports by hand.
Customers stay informed
They receive status updates and confirmation of the result without chasing the team by phone.
A good fit
When service work is hard to coordinate by hand
Tairo works best when office staff, field teams and contractors need to stay connected around the same requests.
- Requests come through several channels and need one shared queue
- Office staff, field technicians and contractors work on the same requests
- Your team supports multiple customers, sites or pieces of equipment
- Meeting SLA and confirming the outcome matter for every completed job
You do not have to change everything at once. Start with one request flow, then add more teams and processes when you are ready.
Pricing
Choose the right plan for your team
Start with the users and storage you need today. Add users or switch plans as your team grows.
Billing period
Team size
Independent work
Freelancer
For one specialist managing requests from intake to close
/mo
Total users: 1Included in the plan: 1
- Users
- 1
- Additional user
- $15/mo
- Storage
- 10 GB
- Audit history
- 3 months
- API requests / month
- 50,000
Small teamPopular
Basic
For a small service team working from one shared queue
/mo
Total users: 1Included in the plan: 10
- Users
- 10
- Additional user
- $20/mo
- Storage
- 150 GB
- Audit history
- 1 year
- API requests / month
- 1,000,000
Service organization
Business
For several teams handling a high volume of service requests
/mo
Total users: 1Included in the plan: 50
- Users
- 50
- Additional user
- $25/mo
- Storage
- 1,000 GB
- Audit history
- 3 years
- API requests / month
- 5,000,000
Need different terms?
Custom
For larger teams or needs beyond the standard plans
Users, storage, history and launch support tailored to your needs
Write to us[email protected]
How audit history works
See who changed a request, what changed and when. Retention depends on your plan.
Early access
Join the Tairo early access list
Leave your work email. We’ll share the launch date and invite you to a product walkthrough.
Get notified when Tairo launches